A manager at Spar Montague has come under fire after a video surfaced online showing her in a heated exchange with a customer over a $1 bill.
The incident, which has sparked widespread outrage, has raised questions about customer service and professionalism within the establishment.
The video begins with the customer, visibly distressed, accusing the manager of harassing her and her child over the torn currency.
“Why are you shouting at me and my child over a dollar? That is the only money I have, and it’s not torn,” the customer is heard saying.
In response, the manager can be heard defending her actions, stating, “Don’t record me, hey. I work under instruction.”
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Despite being confronted, the manager shows no apparent remorse in the footage, with viewers describing her demeanor as boastful and dismissive.
The exchange has drawn significant criticism online, with many condemning the treatment of the customer and calling for accountability.
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The video has also reignited debates around the acceptance of worn or damaged currency and the responsibility of businesses to treat customers with respect.
At the time of publication, Spar Montague has not issued an official statement regarding the incident.